{"id":5580,"date":"2024-01-31T13:21:46","date_gmt":"2024-01-31T03:21:46","guid":{"rendered":"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/?page_id=5580"},"modified":"2025-10-23T14:15:48","modified_gmt":"2025-10-23T04:15:48","slug":"complaints","status":"publish","type":"page","link":"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"500\" height=\"600\" alt=\"complaints\" title=\"complaints_sbslsc_PatrolLog_4B6A0195\" src=\"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/complaints_sbslsc_PatrolLog_4B6A0195.jpg\" data-orig-src=\"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/complaints_sbslsc_PatrolLog_4B6A0195.jpg\" class=\"lazyload img-responsive wp-image-6274\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27500%27%20height%3D%27600%27%20viewBox%3D%270%200%20500%20600%27%3E%3Crect%20width%3D%27500%27%20height%3D%27600%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/complaints_sbslsc_PatrolLog_4B6A0195-200x240.jpg 200w, https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/complaints_sbslsc_PatrolLog_4B6A0195-400x480.jpg 400w, https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/complaints_sbslsc_PatrolLog_4B6A0195.jpg 500w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h3><strong>Complaint Management<\/strong><\/h3>\n<p>All formal complaints are handled by the Club Complaints Manager, who will treat your matter in confidence and determine the most appropriate course of action.<\/p>\n<p>Please fill out the <a href=\"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/Soldiers-Beach_COMPLAINT-FORM.pdf\" target=\"_blank\" rel=\"noopener\">Soldiers Beach_COMPLAINT FORM<\/a> and email to: <strong>complaints@soldiersbeachsurfclub.com.au<\/strong> or simply email the individual nature of your complaint.<\/p>\n<h4><strong>Resources:<\/strong><\/h4>\n<ul>\n<li>Complaints Flow Chart: <a href=\"https:\/\/staging2.soldiersbeachsurfclub.com.au\/wp\/wp-content\/uploads\/slsa-complaints-resolution-flowchart.pdf\" target=\"_blank\" rel=\"noopener\">slsa-complaints-resolution-flowchart<\/a><\/li>\n<li>Member Protection Policy: <a href=\"https:\/\/www.surflifesaving.com.au\/members\/policies\/\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/li>\n<li>Preventing and Managing Workplace Bullying: <a href=\"https:\/\/www.safeworkaustralia.gov.au\/doc\/guide-preventing-and-responding-workplace-bullying\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-5580","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints - Staging Soldiers Beach SLSC<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Staging Soldiers Beach SLSC\" \/>\n<meta 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